Gradecool Air-Condition has been operating for nearly 20 years and works across HDB, condo, and commercial properties island-wide. They're a registered air-conditioning specialist with technicians trained for over 15 years in the field. What stands out in customer feedback is consistency on a few fronts. People regularly mention that technicians arrive on time and complete work promptly — useful if you need someone reliable. More importantly, reviewers appreciate that staff take time to explain what's happening: one customer noted a technician "checked and explained in a very detailed manner," while another praised the team for explaining their work clearly and treating customers with respect. Several reviews mention competitive pricing and fair rates, with one calling them "service oriented" and willing to address issues without unnecessary pushiness. A few customers specifically highlighted that staff gave them full control over service options rather than hard-selling add-ons. The company has built a loyal customer base — multiple reviewers mention being long-time customers who return and recommend. Worth noting: a small number of negative reviews (about 4 out of 108) flag quality and customer service concerns. One customer reported water damage to flooring after a service call and felt the company didn't take accountability. Another mentioned ineffective service and unhelpful follow-up. These are outliers in the overall 4.5-star rating, but they suggest that experience can vary, and if something goes wrong, handling may not always match the professionalism customers expect from the standard reviews.
Phone: 6747 9707
Website: https://www.gradecool.com.sg/
Address: 9004 Tampines Street 93, #03-78 Tampines Industrial Park A, Singapore 528838